Refund & Cancellation Policy

DRAFT — owner review required before publishing. Anything marked [OWNER INPUT REQUIRED] is a business decision that has not been made yet; replace it and delete this line, then tick Published.

Cancelling an order

• Before the order is dispatched, contact support as soon as possible. If it has not been picked or dispatched we will cancel it and refund any amount already paid.
• Once an order is out for delivery it cannot be cancelled; use the return process instead.

Raising a return

• Open My Orders in your account, pick the delivered order, and choose Raise a return.
• Describe the issue and select the affected items. You can also report an issue from Support.
• Reasons you can select include: damaged product, wrong item delivered, missing item, expired or near-expiry, quality issue, changed my mind, other.

Eligibility

• [OWNER INPUT REQUIRED: the return window, e.g. "within 24 hours of delivery".]
• [OWNER INPUT REQUIRED: which categories are non-returnable, if any (for example opened food, personal care, or perishables).]
• Items must normally be unused and in their original packaging, unless the issue is damage, expiry or a wrong item.

Refunds

• Once a return is approved, the refund is issued to the original payment method; for cash on delivery orders we refund by [OWNER INPUT REQUIRED: bank transfer / UPI / store credit].
• Refunds are processed within [OWNER INPUT REQUIRED: turnaround, e.g. "5–7 business days"]. Bank posting times are outside our control.
• Where a reward credit was used on the order, the credited portion is returned to your reward balance rather than paid out in cash.

Replacements

• Where a replacement is available and you prefer it to a refund, support will arrange it instead.

Contact

Use the support email or phone shown in the footer of this website, or raise a support ticket from your account.