Return Policy

DRAFT — owner review required before publishing. Anything marked [OWNER INPUT REQUIRED] is a business decision that has not been made yet; replace it and delete this line, then tick Published.

What you can return

• Damaged, expired or spoiled items.
• Items that do not match what you ordered (wrong item, wrong quantity, missing item).
• Quality issues reported promptly after delivery.
• Products you no longer want, where they are unopened and in their original packaging, and only within the window below.

What cannot be returned

• [OWNER INPUT REQUIRED: categories that are non-returnable, e.g. opened food or perishables, personal care, cut fruit and vegetables.]
• Items without their original packaging, where the packaging is part of the product.
• Items reported after the return window.

Return window

• [OWNER INPUT REQUIRED: e.g. "within 24 hours of delivery for perishables and 7 days for packaged goods".]

How to return

• Open My Orders, select the delivered order and choose Raise a return.
• Select the items and the reason, and add a short description.
• Support reviews the request and arranges a pickup or a refund.

What happens next

• Approved refunds and replacements are handled as described in the Refund & Cancellation Policy.
• Please keep the item and its packaging until the request is resolved.

Contact

Use the support email or phone shown in the footer of this website, or raise a support ticket from your account.