Shipping & Delivery Policy

DRAFT — owner review required before publishing. Anything marked [OWNER INPUT REQUIRED] is a business decision that has not been made yet; replace it and delete this line, then tick Published.

Where we deliver

• We deliver to the serviceable areas shown for your delivery address at checkout.
• Enter your address or pincode to confirm serviceability before ordering.

Charges

• The delivery fee that applies to your order is shown at checkout. Orders above the free-delivery threshold shown in your cart are delivered free.
• Delivery charges are never added after an order is confirmed.

Slots and timings

• Available slots are shown at checkout and depend on stock and your delivery area.
• [OWNER INPUT REQUIRED: standard delivery hours and any same-day cut-off.]

Handover and OTP

• Prepaid and online orders may require a delivery OTP that is shared with the delivery partner at handover; please do not share it before your order arrives.
• Please check the items at handover and report any issue through My Orders or Support.

Failed delivery

• If nobody is available at the address, the delivery partner will attempt to contact you. Repeated failed attempts may lead to the order being returned and refunded as per the Refund & Cancellation Policy.
• [OWNER INPUT REQUIRED: whether a failed-delivery charge applies.]

Contact

Use the support email or phone shown in the footer of this website, or raise a support ticket from your account.