Terms & Conditions

DRAFT — owner review required before publishing. Anything marked [OWNER INPUT REQUIRED] is a business decision that has not been made yet; replace it and delete this line, then tick Published.

1. Who you are agreeing with

Kartzu is operated by ANSH CONSUMER SERVICES PVT. LTD.: registered legal entity name, registered address and GSTIN]. By creating an account or placing an order you accept these terms.

2. Your account

• You are responsible for the accuracy of your name, delivery address and mobile number.
• Keep your password confidential. Orders placed using your account are treated as placed by you.
• You can delete your account at any time from the account deletion page.

3. Orders and pricing

• An order is an offer to buy. It is accepted when we confirm it on the order screen.
• Prices, availability and delivery slots are shown at checkout and may change before an order is confirmed.
• The amount payable for a completed order is the amount recorded on that order, not a later price.
• A tax invoice is issued for every delivered order.

4. Payment

• Available payment methods are shown at checkout and depend on the delivery area and order value.
• Where cash on delivery is offered, the exact amount is collected at the doorstep.

5. Delivery

• Delivery estimates are indicative and depend on stock and the delivery area.
• Please see the Shipping & Delivery Policy for the operational detail.

6. Returns and refunds

• Eligibility and the process are set out in the Return Policy and the Refund & Cancellation Policy.

7. Acceptable use

• Do not misuse the service, place fraudulent orders, or attempt to disrupt the platform.

8. Liability

• [OWNER INPUT REQUIRED: limitation of liability wording approved for your jurisdiction.]

9. Governing law

• [OWNER INPUT REQUIRED: governing law and the courts with jurisdiction.]

10. Contact

Use the support email or phone shown in the footer of this website, or raise a support ticket from your account.