SHIPPING POLICY

Last updated date: May 1, 2024

1. GENERAL

a. This website with the URL of kartzu.com ("Website/Site") is operated by SMR CONSUMER SERVICES ("We/Our/Us").

b. We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy ("Policy").

c. Currently, We do deliver the products across India subject to the provisions of this Policy.

d. You are advised to read Our Terms and Conditions along with this Policy at the following link: https://kartzu.com/terms.

e. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.

f. The following currency is used on this Website: indian rupees. Your payment provided may be charged in your local currency at the applicable exchange rates.

g. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.

h. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.

i. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.

2. DEFINITIONS

a. "Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.

b. "Website" - means this website with the URL: kartzu.com.

3. COST OF SHIPPING

a. Shipping charges are applied at the check-out window along with the total price of the goods.

b. All the products under this Website will be delivered free of cost.

c. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

4. SHIPPING UPDATES

a. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: SMS, EMAIL.

b. For more details, you can check the shipment details at:

Shipment Track

5. HANDLING TIME

a. It usually takes one day to process and dispatch the products once the order is placed with us.

b. We strive to process and dispatch your products at the earliest.

6. TIME FOR SHIPPING

a. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.

b. The delivery time is indicative and can vary due to external factors.

7. BUY ONLINE - PICK UP IN-STORE

a. We provide the option of placing the order online and picking up the order at the nearest store.

b. It normally takes 6 (six) hours from the time of order to pack and set your order.

c. Once the order is ready for pick-up, You will receive the notification through the following method: SMS Email.

d. At the counter, you can show the confirmation message received to collect your goods.

e. We will send a reminder email or SMS if your item is still waiting to be picked up.

f. The products ordered will be automatically cancelled if the products are not collected within the following period from the time of placing the order: 24hr.

g. We reserve the right to make changes or completely stop the in-store pick option without notifying the customers.

8. LOCAL DELIVERY

a. Subject to availability, We provide instant local delivery service to certain areas.

b. The local delivery service is usually done within 2 (two) hours from the time of order confirmation.

c. Currently, the following areas are covered under Our local delivery area:

Delivery Boy

d. We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.

9. INTERNATIONAL SHIPPING

a. Currently, We do not deliver to locations outside India.

10. OTHER RULES

a. The shipping address cannot be changed once the order has been placed on the Website.

b. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.

c. The Cash on delivery option is available for certain categories of products.

d. At the time of delivery, apart from cash payment, the customer will have the following options to make the payment: UPI.

e. Partial refunds will not be entertained.

f. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

g. You can provide special delivery instructions in the following manner:

My Order

11. RESTRICTIONS

a. Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

12. MISSING OR LOST PACKAGES

a. If the products are lost during transit, we will offer a free reshipment or a refund.

b. If the order does not make it to its destination and is delayed at the courier office, the Customers are responsible for contacting the Courier service provider before approaching Us.

13. WRONG OR INCOMPLETE ADDRESS

a. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

b. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

14. RETURN AND REFUND

a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.

b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.

c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.

d. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.

e. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.

f. If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.

g. The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.

h. Once qualified, the refunds are applied to the original payment option.

i. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.

j. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.

k. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 6 (six) hours of receipt of the product.

l. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 6 (six) hours of receipt of the product.

m. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.

n. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.

o. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: care@kartzu.com.

p. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:

I. the product purchased is sale items or promotional items (discounts, giveaways, etc.).

II. if the product has been used or opened.

III. the products are not in the same condition as when they were delivered.

IV. misused the product in a way that caused the problem.

V. You knew or were made aware of the problem(s) with the product or service before you purchased it.

VI. Gifts or free services.

VII. the product is broken, tampered with or damaged.

VIII. the product is returned after the return window is closed or the Refund Period expires.

IX. Any other exceptions apply under the Consumer Protection Act, 2019.

15. RULES OF RETURNING THE PRODUCT

a. The request for cancellation of the products can be made in the following manner:

care@kartzu.com

b. You are eligible to return the product only if You return the products in the same condition in which You received them.

c. Pack the product properly and label the product with the order number, return address and Your address.

d. The product shall be returned in its original packaging.

e. We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.

f. The eligible returns once confirmed from Our end can be sent to the following address:

Plot No -434&435, Krishnapuri Colony, Malipada, Bhubaneswar, Odisha, 751003

g. The cost of returning the product shall be borne by the customer.

h. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.

i. On receipt of the returned product, We will test it to identify the fault You have notified Us.

j. A copy of the receipt or invoice shall be attached along with the returned product.

k. You will receive an email or SMS notification at Your email address or mobile number provided to Us.

16. YOUR DATA

a. The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: https://kartzu.com/privacy-policy.

17. CHANGES TO THIS POLICY

a. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.

b. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

18. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

19. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: care@kartzu.com